Policies & Pre-Care

Brow Preparation

For 7 days prior to your appointment, please avoid using the following products or treatments around the brow area:

• Retinol / Vitamin A products
• Exfoliating acids (AHA/BHA)
• Chemical peels
• Strong active skincare treatments

Clients using prescription skincare or medications such as Roaccutane, Retrieve Cream, Epiduo, or Duac must notify Sonder Hour Beauty prior to their appointment, as these may increase skin sensitivity and affect treatment suitability.

Please advise your artist if you have sensitive skin, recent facial treatments, skin irritation, or any previous reactions to brow services.

For brow tinting and threading services, clients must disclose any known allergies or previous reactions to tinting products, peroxide, hair colour products, threading, or other hair removal treatments. A patch test may be required 24-48 hours prior if you have a history of sensitivities or previous reactions.

Brow treatments cannot be performed on skin that is sunburnt, irritated, broken, or compromised. Your appointment may need to be adjusted or rescheduled to protect your skin and ensure the best possible results.

Lash Lift Preparation

• Please arrive with clean lashes free from mascara, eyeliner, lash extensions, lash adhesive, and oily eye products.
• Please ensure you are feeling well and free from any contagious illness before your appointment. If you are experiencing cold/flu symptoms, an eye infection, irritation, inflammation, or any condition that may affect your comfort or the safety of others, please reschedule your appointment.
• Contact lenses must be removed before your appointment. Please bring a case if required.
• If you have recently undergone eye surgery, experienced an eye injury, or are experiencing any eye concerns, treatment may need to be postponed until fully healed.
• If you have previously experienced a reaction to lash lifting solutions, tinting products, peroxide, or eye-area treatments, please notify Sonder Hour Beauty before your appointment. A patch test may be recommended where appropriate.
• Please avoid applying lash growth serums immediately before your appointment and disclose any recent use during your consultation.

Lash Extensions Preparation

• Please arrive with clean lashes free from mascara, eyeliner, strip lashes, and oily eye products.
• Please ensure you are feeling well and free from any contagious illness before your appointment. If you are experiencing cold/flu symptoms, eye irritation, conjunctivitis, or any condition affecting the eye area, please reschedule your appointment.
• Avoid caffeine immediately before your appointment where possible, as excessive eye movement can make application more difficult.
• Please arrive with your lashes free from previous extensions unless a suitable refill has been confirmed.
• If you have recently experienced an eye infection, irritation, inflammation, or undergone eye surgery, please postpone your appointment until fully healed.
• If you have known sensitivities to lash adhesive, cyanoacrylate, tape, gel pads, or lash products, please notify Sonder Hour Beauty before your appointment.

Booking & Deposits

A non-refundable deposit is required to secure your appointment and will be deducted from your service total on the day.

• Your deposit reserves your dedicated appointment time and allows Sonder Hour Beauty to prepare everything required for your personalised experience.
• Your non-refundable deposit is taken securely through Square at the time of booking and is deducted from your final total — it’s not an extra charge.
• Setting a reminder helps make sure you never miss your hour.

Cancellations & Rescheduling

Your appointment time is reserved exclusively for you. If your plans change, I kindly ask for as much notice as possible.

• 48+ hours’ notice — You may cancel or reschedule your appointment without additional fees.
• 24-48 hours’ notice — Changes may be accommodated where possible. Your booking fee may be retained.
• Less than 24 hours’ notice — Cancellations will incur a fee of 50% of the booked service total. Rescheduling requests within this timeframe may result in your booking fee being forfeited.

Late Arrivals & No-Shows

Your appointment time is reserved exclusively for you, and arriving on time allows your full service experience to be completed comfortably.

• Arrivals of more than 10 minutes late may mean your appointment cannot be completed within the allocated time and may need to be adjusted or rescheduled to ensure the best possible experience for both you and the clients following.
• Failure to attend your appointment without notice may result in your deposit being forfeited and may affect future bookings.

Results & Satisfaction

Beauty services are personalised, and results may vary depending on individual factors including natural hair growth, skin type, lifestyle, and aftercare.

• If you have any concerns regarding your service, please contact Sonder Hour Beauty within 72 hours of your appointment so we can discuss the best possible resolution.

Client Responsibility

Clients are required to provide accurate and complete information regarding their skin, sensitivities, allergies, medications, and previous treatments.

• Sonder Hour Beauty reserves the right to adjust, postpone, or decline a service if it is considered unsuitable or may compromise the health of your skin, lashes, or brows.
• By booking, you confirm you’ve read and understood these policies and will follow the pre-care for your chosen service. Reactions that arise because pre-care wasn’t followed are outside the technician’s control.
• Please raise any questions or health concerns with Sakshi before your appointment — your safety and comfort always come first.
• If you’re under 18, a parent or guardian must be aware of, and consent to, your appointment and these terms.

Your Privacy

Every detail you share is held with the same care as your appointment. We collect your name, contact details, and for lash services, a brief health history so we can make everything personal and safe for you.

• Your information stays here with us. It’s never sold or shared.
• Online bookings are handled securely by Square, so your card details stay protected.
• If you’d like your details updated or removed, just let Sakshi know.